The Community Food Bank is looking for someone who can help clients who come to the Pantry to pick up emergency food supplies sometimes need additional kinds of assistance. The Resource Advocate talks with clients to determine specific needs and then guides clients in reviewing resources that address those needs.
Experience with customer service and bi-lingual (Spanish/English/+) skills are important to the navigation process.
Training is provided.
Duties
· Greet everyone, members and donors in a caring and respectful way
· To set the tone of the Pantry and Resource Center, the Resource Advocate is one of the first-person many guests will see
· Aid clients as they approach the desk by discussing with them what they need and directing them to where these resources are on the desk
· Use the laptop to find new programs and research any supplemental information a client may need or to answer questions they might have about specific programs
· Understand the resources represented on the Resource Desk (programs offered at the Community Food Bank, partner agencies, and state or county agencies)
· Keep the Resource Desk organized, clean, and well stocked with each of the pamphlets and flyers
· Attend quarterly meetings and any required trainings
Requirements
· Commit to a consistent standard weekly 4-hour shift or more for at least three months
· Culturally sensitive, treats everyone with respect, empathy, and dignity
· Possess excellent social skills and is comfortable engaging with others
· Must possess good work ethic and a strong sense of personal responsibility
· Must be flexible and able to adapt to changes in the work environment
· Language skills preferred: English, Spanish
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